Pick Up Procedure at DIA – When you have your bags, proceed outside on LEVEL 5, EAST Side, Door 517.
We need a way to contact you when you land at DIA. As you know, travel can be unpredictable. Weather in winter and summer in Colorado can change quickly. Flights often run early or late. Our online reservation system tracks all flights and your driver receives these real time updates. However we need to be able to talk with you after you land at DIA so we can let you know what shuttle service you will be on – as we don’t want you to have to wait any longer than necessary.
(Please note, due to security regulations set down by the Airport, our drivers are not permitted to leave their vehicles and meet customers inside the terminal) Our system also sends text alerts when the shuttle is on its way to pick you up. These alerts are particularly important in the mornings as they give you peace of mind and reassurance that the shuttle is enroute.
The first shuttle departs DIA at 4:50am and runs from DIA every other hour. The last shuttle leaves DIA at 11pm and this will wait for any customer with a confirmed reservation (eg if your flight lands past 8pm)
The first shuttle service departs Boulder at 3:30am and runs from Boulder every other hour. The last shuttle to DIA leaves Boulder at 10:30pm.
Yes, you must make a reservation to ride on the shuttle (for either direction). You can do this online or by calling our reservations number. Just because we operate hourly, doesn’t mean the shuttle will be waiting to depart every hour. If there are no bookings for a particular hour, the shuttle will not operate at that time.
*** PAYMENT POLICY ***
When you submit an online reservation for a shuttle reservation, your credit card is going to be charged immediately. The payment receipt is going to say “Eight Black Partnership LLC” – the owner of Longmont and Boulder Shuttle.
We operate just like every major airline. You will have 24 hours from the time you make this booking to cancel and request a full refund.
After 24 hours, you may make date, time and name changes for free. If you wish to cancel after 24 hours, you will be issued a trip credit. These trip credits do not expire and can be transferred to anyone else.
If you do not wish to make an online booking and would rather make your booking over the phone, there is a $5 fee for all telephone reservations.
Should you wish to pay cash on the day, we will still need a valid credit card to secure the reservation.
We track all flights. Your driver will text you when you land and advise pick up point. Our only pick up point is on the EAST side of the terminal, across from DOOR 517. This is the same level as baggage claim.
We are a local company new to providing service to the Boulder area. We began operating the Longmont Shuttle service in January 2017, and grew into the Boulder market in 2020. We are owned by a well established local transport business and unlike the previous shuttle company who serviced the northern front range, we won’t abandon the market.
Yes, we have a dual network system in our Sprinter vehicles which can handle 25 concurrent users. Your driver will let you know the password. WiFi is coming to all vehicles Spring 2022.
Yes, we have 110v power outlets throughout our Sprinter shuttles and high speed charging cables for most phones (Apple and Android). On-board power coming to the entire Fleet Spring 2022.
No you don’t, although they will always be grateful if you do. Our drivers keep 100% of any gratuity that is offered and you can pay this in cash or have it added to your reservation (if you paid via credit card)
Our new Mercedes Sprinter is configured to hold 14 passengers, and each seat has its own seat belt
Boulder Shuttle does not provide car seats or boosters. You may bring your own. Parents are responsible for installing the car seat correctly. All children who require car seats by state law, must use them. All passengers must wear a seat belt at all times.