Pick Up Procedure at DIA – When you have your bags, proceed outside on LEVEL 5, West Side, Door 512. Walk out to Island 2.

 

  1. Why Do You Need A Cellphone Number For My Reservation?
    • We need a way to contact you when you land at DIA. As you know, travel can be unpredictable. Weather in winter and summer in Colorado can change quickly. Flights often run early or late. Our online reservation system tracks all flights and your driver receives these real time updates. However we need to be able to talk with you after you land at DIA so we can let you know what shuttle service you will be on – as we don’t want you to have to wait any longer than necessary. (Please note, due to security regulations set down by the Airport, our drivers are not permitted to leave their vehicles and meet customers inside the terminal) Our system also sends text alerts when the shuttle is on its way to pick you up. These alerts are particularly important in the mornings as they give you peace of mind and reassurance that the shuttle is enroute.
  2. How Often Does The Shuttle Run from DIA?
    • The first shuttle departs DIA at 7am and runs from DIA every hour. The last shuttle leaves DIA at 10pm and this will wait for any customer with a confirmed reservation (eg if your flight lands past 10pm)
  3. How Often Does The Shuttle Run from Boulder?
    • The first shuttle service departs Boulder at 6am and runs from Boulder every hour. The last shuttle to DIA leaves Boulder at 8pm.
  4. Do I Need To Make A Reservation?
    • Yes, you must make a reservation to ride on the shuttle (for either direction). You can do this online or by calling our reservations number. Just because we operate hourly, doesn’t mean the shuttle will be waiting to depart every hour. If there are no bookings for a particular hour, the shuttle will not operate at that time.
  5. Will My Credit Card Be Charged When I Make A Booking?
    • We operate just like an airline. When you make a booking online or over the phone – you will receive an email confirmation. Your credit card will be charged at the time you make the booking (not on the day of travel). Should you wish to pay cash on the day, we will still need a valid credit card to secure the reservation.
  6. Do You Offer Seniors Discounts?
    • Yes, the discount for Seniors is $5. Use the word “senior” on the booking page at the Promo Box area.
  7. Do You Offer Military Discounts?
    • Yes, the discount for active/retired or family members of military personnel is $5. Use the promo code “military” when prompted on the booking page.
  8. Where Do We Meet The Shuttle At The Airport?
    • We track all flights. Your driver will text you when you land and advise pick up point. Our only pick up point is on the WEST side of the terminal, across from DOOR 512, Island 2. This is the same level as baggage claim.
  9. Do We Have To Transfer To A Bigger Shuttle?
    • No, once everyone is onboard we head straight to the airport
  10. How Long Have You Been In Business?
    • We are a local company new to providing service to the Boulder area.
  11. Do you have WiFi onboard?
    • Yes, we have a dual network system which can handle 25 concurrent users. Your driver will let you know the password.
  12. Do you have power for laptops and phones?
    • Yes, we have 110v power outlets throughout the shuttle and high speed charging cables for most phones (Apple and Android)
  13. Do I have to tip the driver? 
    • No you don’t, although they will always be grateful if you do. Our drivers keep 100% of any gratuity that is offered and you can pay this in cash or have it added to your reservation (if you paid via credit card)
  14. How Many People Does The Shuttle Hold?
    • Our new Mercedes Sprinter is configured to hold 14 passengers, and each seat has its own seat belt
  15. Do You Have Car Seats/Booster Seats?
    • Yes, we have brand new Graco 3 in 1 seats. Car seat rental is $15 per trip
  16. Can You Charter The Whole Shuttle?
    • Yes, you can. Please call reservations to arrange.