Pick Up Procedure at DIA – When you have your bags, proceed outside on LEVEL 5, West Side, Door 512. Island 2.
We need a way to contact you when you land at DIA. As you know, travel can be unpredictable. Weather in winter and summer in Colorado can change quickly. Flights often run early or late. Our online reservation system tracks all flights and your driver receives these real time updates. However we need to be able to talk with you after you land at DIA so we can let you know what shuttle service you will be on – as we don’t want you to have to wait any longer than necessary.
(Please note, due to security regulations set down by the Airport, our drivers are not permitted to leave their vehicles and meet customers inside the terminal) Our system also sends text alerts when the shuttle is on its way to pick you up. These alerts are particularly important in the mornings as they give you peace of mind and reassurance that the shuttle is enroute.
The first shuttle departs DIA at 7am and runs from DIA every hour. The last shuttle leaves DIA at 10pm and this will wait for any customer with a confirmed reservation (eg if your flight lands past 10pm)
The first shuttle service departs Boulder at 6am and runs from Boulder every hour. The last shuttle to DIA leaves Boulder at 8pm.
Yes, you must make a reservation to ride on the shuttle (for either direction). You can do this online or by calling our reservations number. Just because we operate hourly, doesn’t mean the shuttle will be waiting to depart every hour. If there are no bookings for a particular hour, the shuttle will not operate at that time.
*** PAYMENT POLICY ***
When you submit an online reservation for a shuttle reservation, your credit card is going to be charged immediately. The payment receipt is going to say “Eight Black Partnership LLC” – the owner of Longmont and Boulder Shuttle.
We operate just like every major airline. You will have 24 hours from the time you make this booking to cancel and request a full refund.
After 24 hours, you may make date, time and name changes for free. If you wish to cancel after 24 hours, you will be issued a trip credit. These trip credits do not expire and can be transferred to anyone else.
If you do not wish to make an online booking and would rather make your booking over the phone, there is a $5 fee for all telephone reservations.
Should you wish to pay cash on the day, we will still need a valid credit card to secure the reservation.
Yes, the discount for Seniors is $5. Use the word “senior” on the booking page at the Promo Box area.
Yes, the discount for active/retired or family members of military personnel is $5. Use the promo code “military” when prompted on the booking page.
We track all flights. Your driver will text you when you land and advise pick up point. Our only pick up point is on the WEST side of the terminal, across from DOOR 512, Island 2. This is the same level as baggage claim.
No, once everyone is onboard we head straight to the airport
We are a local company new to providing service to the Boulder area. We began operating the Longmont Shuttle service in January 2017, and grew into the Boulder market in 2020. We are owned by a well established local transport business and unlike the previous shuttle company who serviced the northern front range, we won’t abandon the market.
Yes, we have a dual network system which can handle 25 concurrent users. Your driver will let you know the password.
Yes, we have 110v power outlets throughout the shuttle and high speed charging cables for most phones (Apple and Android)
No you don’t, although they will always be grateful if you do. Our drivers keep 100% of any gratuity that is offered and you can pay this in cash or have it added to your reservation (if you paid via credit card)
Our new Mercedes Sprinter is configured to hold 14 passengers, and each seat has its own seat belt
Boulder Shuttle does not provide car seats or boosters. You may bring your own. Parents are responsible for installing the car seat correctly. All children who require car seats by state law, must use them. All passengers must wear a seat belt at all times.
Yes, you can. Please call reservations at (720) 223-5474 to arrange.